Professional Experience

With more than 20 years of experience in client services, operations and management in a variety of sectors, I am an agile and resourceful problem solver. I enjoy analyzing data, creating innovative processes, developing frameworks and timelines, all while ensuring that efficiency does not compromise the human touch.

Recently, my work has brought me the opportunity to build community, develop engagement strategies, support other arts administrators and immerse myself in the artist residency field. Adept and adaptable, I've never met a new skill I haven’t been interested in mastering, or a job in the arts that I didn't love.

Employment

  • NOVEMBER 2021 - PRESENT

    • Increased membership by 22% in 2023 and retention by 16% in 2024 with fresh engagement and cultivation strategies.

    • Utilize field-wide feedback to collaborate on vital programming resulting in 66% increased ticket sales on Evolving Program Institute, and 17% increased sales on Equitable Capacity Workshops in 2024.

    • Organize, design + execute all external communications through EDM, social media, and website.

    • Complete research, field inquiries and evolve benefits as a steward of the ACA member network.

    • Ensure 100% member information accuracy by maintaining monthly and auditing annually CRM data for 300+ network members.

    PLATFORMS UTILIZED: Adobe Illustrator, Airtable, Box, Canva, Drupal, Eventbrite, Facebook & Instagram (Meta), Google Workspace, Gusto, LinkedIn, Mailchimp, Open Phone, Salesforce, Slack, SurveyMonkey, Trello and Zoom.

  • OCTOBER 2018 - SEPTEMBER 2021

    • Directed business operations including hands-on production and sales (direct-to-consumer and wholesale).

    • Increased production 30% YoY through process reengineering and implementing efficient manufacturing framework.

    • Grew gross sales by 300% over 3 years by developing budgets, right-sourcing materials, and implementing data & analytics systems.

    PLATFORMS UTILIZED: Adobe Illustrator, Facebook & Instagram (Meta), Mailchimp, Shopify, SPS Commerce, Square.

  • OCTOBER 2016 - JANUARY 2018

    • Led a store-level operations team in day-to-day administration, inventory management and customer care to support sales and elevate the client experience.

    • Achieved 100% compliance in Operational Audits through a comprehensive understanding of policies and procedures in all operational areas.

    • Optimized annual inventory processes to decrease mis-labled SKUs, ensure inventory accuracy and reduce shrink.

    • Led shipping, logistics, and merchandising to maintain seamless store operations.

    PLATFORMS UTILIZED: AS400 (IBM i), Microsoft 365, MIPS, Salesforce.

  • AUGUST 2015 - OCTOBER 2016

    • Accountable for day-to-day back office operations and sales team management.

    • Implemented KPIs and SOPs for team accountability and business growth.

    • Maintained administrative systems tied to inventory management, receipt of goods, and revenue forecasting.

    • Created strategies for exceeding sales goals through training sales staff and designing special events.

  • APRIL 2013 - JANUARY 2015

    • Supervised sales floor and back office operations, lead customer service, and managed sales team of 15+ associates.

    • Directed financial and growth initiatives, increasing location revenue from $3.7m in 2013 to $4.2m in 2014.

    • Upheld policies and procedures while addressing customer needs and resolution management.

    • Directed team onboarding for new hires.

    • Built training materials to cultivate managerial succession and brand awareness.

    PLATFORMS UTILIZED: iCIMS, Microsoft 365, Oracle MICROS, Zebra DNA.

Skills & Technical Experience

Platforms, Software, and Hardware

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Platforms, Software, and Hardware |

Hard Skills

  • CRM software

  • Data analysis

  • Event planning and promotion

  • Graphic design

  • KPI tracking and forecasting

  • Marketing & communications platforms and processes

  • Payroll & staff scheduling

  • Production ceramics and related machinery

  • Research

  • Right-sourcing and supply management

  • Shipping & receiving, inventory management, loss prevention

Soft Skills

  • Attention to detail, precision and hyperfocus

  • Candor, humor and adaptability

  • Creative problem-solving and analytical perspective

  • Customer service & resolution, retention & experience

  • Lateral thinker - but able to plan linearly!

  • Team management, development, feedback & training

Internships, Memberships &

Volunteer Experience

  • June 2025 - Present | MEMBER

    A member of the primary organization that serves, advances, and leads the network of organizations and individuals who cultivate, promote, sustain, and support the arts in America.

  • May 2022 - Present | MEMBER

    A member of the global organization that serves family history enthusiasts of all levels.

  • April 2022 - Present | MEMBER

    Member and patron of my hometown historical society, supporting the preservation of town history & culture.

  • March - December 2022 | MENTOR

    Mentorship with DemocraShe is focused on inspiring and supporting Future Candidates, felmale-identifying high school students from underrepresented backgrounds, and functioning as role models as they navigate the program and start on the path to their brilliant futures.

  • September 2007 - May 2009 | MEMBER

    Member of AAM as a student majoring in Art History & Curatorial Practice.

  • January 2007 - May 2009 | INTERN

    Served as a curatorial intern for the Institute of Contemporary Art at Maine College of Art, assisting with installation, gallery operations and timeline management.

Side Quests

  • I worked as an enumerator for the 2020 U.S. Census. I finally developed a sense of direction, became familiar with my neighborhood cats, and took many more than 10k steps a day.

  • During my contract position I learned patience, grew more empathetic & got to go in on lottery tickets with my coworkers - just like in the movies!

  • Leveled-up my folding game and learned to skillfully juggle the chaos of perpetually being understaffed.

  • Spent my shifts admiring, merchandising and selling beautiful things.

  • Served day-of as an extra set of hands, eyes & ears for weddings & events.

  • Mastered the perfect rectangle fold, assisted customers in determining whether garments were navy or black and developed a loyal clientele.